Shipping & Delivery

Delivery Information and Payment Method

Our in house delivery team is professional in ensuring customers’ products are packaged appropriately for a safe delivery. We will assemble bulky items at site and for small items, you can either pick up at our showroom or store. Our dedicated logistic department will ensure that we follow the day and time input during your purchase and deliver it to you promptly.

Our logistic department will call you 2 working days prior to your scheduled delivery date indicated in your Sales Order to advise on the actual delivery time slot. Should you have missed our call, a SMS with the information will be forwarded to you. In the event we didn’t receive the acknowledgement, the delivery will be cancelled for that day. You have to acknowledge our message within 24 hours, otherwise the slot will be cancelled and you have to contact us again for a redelivery and subject to slot availability. This may have to take up to 7 working days for an open delivery slot.

Our deliveries are made in general from Mondays to Saturdays, from 10am to 6pm. We do not have deliveries on Sundays and Public Holidays.

It is your responsibility to check if the items will fit through doors, staircases and lifts before you place your order. Product dimensions are stated in the product description on our website.

Delivery Charges

All orders processed are delivered on Monday through Saturday, excluding Sunday and public holiday. Properly completed orders submitted will be delivered within three to five working days.

Product Installation Fee

Product installation is free for all products purchased from Office Planner, regardless if it’ll be a self-collection or delivered item. Should you prefer for us not to assemble for you, kindly advise us at the time of order. Our default protocol is to install all products for customers that are done professionally and will be durable for years to come. Exceptions are we do not mount the furniture to the wall or floor.

Please email us at salesenquiry@o-planner.com to find out more about the installation processes.

Incorrect Delivery Address

Our logistic department would have cross checked with you on your delivery address during their phone call/SMS message to you. Please ensure that the delivery address is correct. In the event of a wrong address, we regret to inform you that a surcharge of $30.00 will be imposed and redirecting of the delivery will take about 7 working days for an open delivery slot.

Rescheduling of Delivery

Customers may reschedule the delivery at least 2 working days before the scheduled delivery date. Less than 48 hours notice, will result in a $30.00 admin fee.

In the event, you cannot take the delivery, you can ask our logistics to leave it at your doorstep or with your neighbour, otherwise, there will be $80.00 for us to come back on another day.

Receiving Items

Upon receival of the item(s) delivered, any damages detected should be reported to the delivery man on the spot. Damages(s) will be counter checked by our installers and recorded. To expedite the case, an email to our salesenquiry@o-planner.com with photos or videos to illustrate or explain the damage(s). You will be given a reply within 3 working days. Office Planner reserves the right to do a one to one replacement, replacement of parts or offer a with regards to the damaged item(s).

It is important for the receiving party to inspect the item(s) delivered before signing the delivery order as that represents the acceptance of the item(s) received to be in a condition appropriate for the usage. Defect(s) inspected and reported after signing the delivery order will be considered as a warranty claim.

Refusal of Entry by others/building management

The customer is required to inform family members of the scheduled delivery.

The customer is required to apply for an entry permit and place any deposit to the building management for moving goods into their premises. Should the building management reject admittance of our delivery team, delivery will be rescheduled accordingly and a $80.00 surcharge applies.

Delivery Surcharge for Non-lift Accessible Storey(s)

There is a delivery surcharge if the furniture cannot be delivered by lift due to its size or lift is not accessible at every floor of the building.

Please inform us in advance so that we can arrange more manpower.

Delayed Delivery due to unforeseen situations

Should there be a delay in the delivery of the item(s) due to unforeseen circumstances. We reserve the right to plan for a redelivery schedule subjected to the next delivery slot.

Office Planner will be indemn from consequences or loss (monetary) suffered due to the delay in delivery of the item(s). Delay in delivery should not result in cancellation of the item(s) as customers will be informed should there be such an occurrence.

Disposal Rates

We refrain from transporting old furniture together with the new ones to keep our trucks clean and free from possible insect infestation.

However, should you need to engage us to discard your old furniture, there will be a disposal fee of $200 per trip regardless of the size of the item(s).

Free Storage

We provide free storage for 2 months from the date of purchase. After the 2 months free storage, storage charges will be 3% of the item’s value per month. For item(s) less than $1000 nin value, there is a flat rate of $30.00 per month.

Payment Method

Office Planner accepts the following payment options:

PayPal (only accepted upon approval). PayPal can be transferred to our account at XXX 0514. In cases where extra charges are involved, all costs will be borne by customers.